1. What products does CENDORO sell?

At CENDORO, we specialize in high-quality women’s leather bags of all kinds. Our collection includes handbags, totes, crossbody bags, clutches, and more, crafted from premium leather materials to combine timeless elegance with modern sophistication.

2. Where do you ship to?

Currently, we only ship to addresses within the United States, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa.

3. How long does it take to process and ship my order?

Orders are typically processed within 1-2 business days. Delivery time varies depending on the shipping method chosen, but our standard shipping takes 2-5 business days. Once your order is shipped, you will receive a tracking number via email.

4. What shipping carriers do you use?

We ship orders using FedEx and UPS. You will be notified of the tracking details once your order has shipped.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

6. Can I change or cancel my order after it’s been placed?

Once your order has been processed, we cannot guarantee changes or cancellations. If you need to make a change, please contact our customer service team at contact@cendoro.com as soon as possible, and we’ll do our best to assist.

7. What is your return policy?

We accept returns within 30 days of delivery for unused, unworn items in their original packaging. For detailed return instructions, please refer to our Refund & Return Policy.

8. How can I return or exchange an item?

To return or exchange an item, please contact our customer service team at contact@cendoro.com with your order number. We’ll guide you through the process and provide instructions for returning the item.

9. Do you offer exchanges?

Yes! We offer exchanges for size, color, or other preferences. Please reach out to our customer service team to begin the exchange process.

10. How do I know if my order was placed successfully?

After completing your order, you will receive an order confirmation email with your order details and an invoice. If you don’t receive this email, please check your spam folder or contact our customer service team.

11. Do you offer a warranty on your products?

Yes, we offer a 1-year warranty on most items, and 2 years for select products. The warranty covers defects in workmanship and materials under normal use. For more details, please visit our Warranty & Replacement Policy.

12. How do I file a warranty claim?

To file a warranty claim, please email us at contact@cendoro.com with your order number and photos of the issue. Once we assess the situation, we will provide instructions for returning the item and send a replacement if applicable.

13. What payment methods do you accept?

We accept credit/debit cards and PayPal as payment methods. All transactions are processed in USD.

14. Is my payment information secure?

Yes, we take your security seriously. We use SSL encryption to protect your payment information, and we comply with PCI standards to ensure your data is secure.

15. How do I contact customer support?

You can contact our customer support team via:

We are here to help and will respond to your inquiries as quickly as possible.

16. How do I take care of my leather bag?

To ensure the longevity of your leather bag, we recommend:

  • Keep it dry: Avoid prolonged exposure to water or moisture.
  • Store it properly: Keep your bag in a cool, dry place and stuff it with tissue to maintain its shape when not in use.
  • Clean it carefully: Use a soft, damp cloth for cleaning, and use a leather conditioner to maintain the bag’s suppleness.

For more care tips, refer to the care instructions included with your product.

17. Do you offer gift cards?

Currently, we do not offer gift cards. However, this may be something we consider offering in the future.

If you have any other questions or need assistance, feel free to reach out to us at contact@cendoro.com. We’re always happy to help!