Effective Date: March 5, 2025

Welcome to CENDORO. These Terms of Service (“Terms”) govern your use of our website, products, and services provided by JG LEATHERWORKS LLC d/b/a CENDORO (“we,” “us,” or “our”). By accessing or using our website (www.cendoro.com), you agree to these Terms. If you do not agree to these Terms, do not use our website.

1. General Information

  • Company Name: CENDORO (JG LEATHERWORKS LLC)
  • Website URL: www.cendoro.com
  • Location: 7009 Barby Ln, Belle Isle, FL 32812, USA

2. Intellectual Property

All content on our website, including but not limited to logos, images, designs, text, videos, and graphics, is the intellectual property of CENDORO and is protected by copyright, trademark, and other applicable laws.

  • Usage Restrictions: You may not copy, reproduce, distribute, or use any content from this website without our express permission.

3. User Responsibilities

  • Account Creation: Customers may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
  • Prohibited Actions: Users agree not to engage in unlawful activities, including but not limited to spamming, hacking, or misusing our services. Any violation may result in account termination.

4. Purchase Terms

  • Pricing & Availability: All prices on our website are subject to change without notice. Availability of products is not guaranteed, and we reserve the right to cancel or modify orders if necessary.
  • Order Acceptance: An order is considered accepted by CENDORO when we process payment, not before. If there is an issue with your order, we will notify you.

5. Shipping & Delivery

For details on shipping policies, please refer to our Shipping Policy.

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Methods & Delivery: We ship through FedEx and UPS, with delivery times typically ranging from 2-5 business days.
  • Shipping Costs: Free shipping is offered on all orders within the USA.

6. Payment

  • Accepted Payment Methods: We accept Credit/Debit cards and PayPal for all orders placed on our website.
  • Payment Authorization: Payments are processed immediately upon order. All transactions are conducted in USD.
  • Payment Security: We ensure the security of your payment information by using SSL encryption and adhering to PCI compliance standards.

7. Return & Refund Policy

For information on returns, exchanges, and refunds, please refer to our Refund & Return Policy.

  • Warranty Period: We offer a 1-year warranty on standard items and a 2-year warranty on select products.
  • Returns: Returns are accepted within 30 days of delivery under specified conditions (unused, unworn, and in original packaging).
  • Damaged Items: If your item arrives damaged or defective, you are eligible for a full refund or replacement.

8. Limitation of Liability

CENDORO is not liable for any damages resulting from your use of our website, products, or services, including indirect, incidental, or consequential damages. Our liability is limited to the total amount paid for the product in question.

9. Termination of Service

We reserve the right to suspend or terminate your access to our website if we believe you have violated these Terms or engaged in fraudulent activities. We may also modify or discontinue services at any time without prior notice.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida. Any disputes arising from the use of our website or services will be resolved through arbitration under Florida law, and the venue for such proceedings will be located in Orlando, Florida.

11. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. It is your responsibility to review these Terms periodically.

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

If you have any questions about our Terms of Service, please feel free to contact us at contact@cendoro.com or call us at +1 (407) 256-0676.

This Terms of Service covers key aspects of your customer relationship, from payment processing to shipping and legal protections. Let me know if you’d like any further modifications!